Refund policy

Due to the personal nature of the products offered, we do not offer a return or refund policy for these items.  All sales are final.  However, should your items be damaged during shipping, please take a photo of the shipping packaging and the damage it received during shipping as well as photos of the damaged/destroyed items, and we will consider on a case by case basis whether to issue store credit or ship you an identical order.

To file a damage claim, you can contact us at support@leaf-ash.com. 

If your claim is accepted, we will contact you by phone to make arrangements.  Customer service is our priority, and we will contact you within 5 business days to make arrangements.  Please be patient with us. 

You can always contact us for any question at support@leaf-ash.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Our NO REFUNDS policy is strict, and and final.  Leaf & Ash reserves the right to make the final decision for any issues whether to issue store credit or an identical order to make things right or correct deficiencies.  By making a purchase on our website, you agree to these terms.